FAQs

The Monthly Box:

I just signed up, when does my first Box arrive?

You can check the email confirmation that you received. This will show you when you chose to start your first box. It could be right away - in which case your box ships within a few days. Or, it could be starting with the next subscription box - in which case your box would ship between the 8th and the 10th of the month.

Do I have to go to the post office every month? I don't want to have to work too hard for this.

We don't blame you, standing in line at the post office is a drag. We've made a point to design our Monthly Boxes so they are small enough to fit inside almost every mailbox..

Now how do the payments work? I can be a little wary of subscription billing.

No need to be! What will happen is you'll be charged $18 when you first sign up and on the 1st of every month following that. You can cancel anytime.

I've moved, what now?

I bet you're glad that's over. If you've changed addresses, contact us with the new one and we'll make the change for you.

How would I go about cancelling my Monthly Box?

Simple. Send us a message on our Contact page and we'll cancel your Monthly Box right away.

What about gifting The Monthly Box, how does that work?

Choose which gift option you're after (3 or 6 months), and make sure you enter the recipient's mailing address. Once you complete the purchase we'll provide you with a downloadable Gift Card you can send if you choose. On your end, it's a one-time charge so there's no need to worry about cancelling.


The Tea Shop Questions:

First things first, how much is shipping?

Due to the Canada Post service interruption, we are unable to ship using that method. As a result, our rates will change temporarily (until we can start shipping using Canada Post again). The rates as of July 1, 2016 are:

Within BC and Alberta: $5 with free shipping over $50
Manitoba and Saskatchewan: $7 with free shipping over $75
Remaining Eastern Canadian, Yukon, and the Territories: $7 with free shipping over $75
USA: $7 with free shipping over $75

And when can I expect my order?

We ship via Canada Post. We'll post your order within 36 hours and you should see it within 3-10 business days, depending on where you live in North America.

It's the morning of the 5th day and I'm getting restless. Can I track my package?

Simple answer? Canadian orders YES, American orders NO. We could tell you how expensive tracking is to the States, but you wouldn't believe us.