FAQs

📦 Shipping & Delivery

When will my order ship?

We ship all orders within 2 business days. Delivery typically takes 3–10 business days, depending on your location within North America.

You will receive a confirmation email once your order has shipped.

How much does shipping cost?

The Monthly Tea Box:
Ships FREE within North America.

All Other Products:

  • Within BC: $10 (Free over $75)
  • Canada (outside BC): $12 (Free over $100)
  • United States: Free over $150

Shipping fees and any applicable import or customs charges are non-refundable. This includes the U.S. import tariff in effect as of February 4, 2025.

Can I track my package?

Yes. All standard orders include tracking, and you will receive a tracking number by email once your order ships.

Please note: Subscription boxes shipped within Canada are sent via Canada Post regular mail and do not include tracking. These packages are delivered directly to your mailbox.

What shipping options are available?

If your order does not qualify for free shipping, you will see multiple shipping options at checkout. These vary by courier and delivery speed, allowing you to choose how quickly you'd like your order to arrive.

🔄 Subscriptions & Account

Can I update my address, payment method, or subscription details?

Yes. Simply log into your account and click "Edit" to update your shipping address, billing information, or subscription preferences at any time.

🍵 Matcha & Tea Questions

What are the benefits of matcha tea?

Matcha is a finely ground green tea powder rich in antioxidants, particularly catechins like EGCG.

  • Supports calm, focused energy
  • Boosts metabolism
  • Promotes mental clarity
  • Supports overall wellness

Because you consume the entire tea leaf, matcha provides more concentrated nutrients than traditional steeped green tea.

Matcha vs Green Tea — What's the difference?

Both come from the same plant, but they are prepared differently.

  • Matcha: Powdered whole-leaf tea whisked into water.
  • Green Tea: Leaves are steeped and then removed.

Matcha typically contains higher antioxidants and provides a smoother, longer-lasting energy boost.

Is there a downside to matcha tea?

Matcha contains caffeine. While it provides steady energy due to L-theanine, excessive consumption may cause jitters or digestive sensitivity in some individuals. Moderation is recommended.

Is it okay to drink matcha every day?

Yes. Many people enjoy matcha daily as part of a balanced lifestyle. 1–2 servings per day is generally considered moderate for most adults.

Do you put milk in matcha tea?

Traditional matcha is whisked with water. However, many people enjoy it as a matcha latte with milk or plant-based alternatives like oat, almond, or coconut milk. It comes down to personal preference.